Remote Assitance Credits
When something unexpected happens and production is affected by an incident is when you really need to be able to depend on high-quality and immediate client service.
Remote Assitance Credits (RACs) When something unexpected happens and production is affected by an incident is when you really need to be able to depend on high-quality and immediate client service.
Benefits
· More direct system.
· More convenient system.
· Cost reduction.
Who are they for?
RACs ara available to all our customers, regardless of geographical location, who can quickly access the service exactly when need it to keep their machines operational and minimize unproductive downtime.
How does it work?
· A problem appears.
· Call TUROMAS Post-Sale Service.
· State name and RAC number.
· Remote Technical Assistance.
· Periodic reminders of the service hours remaining.
Options
We have two voucher options available: Standard and Premium.
You can choose the option which best suits your needs.
Standard RACs
This option offers service during working hours from Monday to Friday, from 8:00AM to 5:30PM GMT+1(excluding holidays*)
STANDARD SILVER 15 h
STANDARD GOLD 30 h
STANDARD PLATINUM 45 h
Premium RACs
Service 24 hours a day, 7 days a week, including holidays on the 24h telephone.
PREMIUM SILVER 15 h
PREMIUM GOLD 30 h
PREMIUM PLATINUM 45 h
